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Delivery information and Schedule

IF YOU HAVE ANY QUERIES PLEASE DO NOT HESITATE TO CONTACT US

Please see delivery information below:

If you are placing an order from Northern Ireland, Channel Islands, Isle of Wight or Isle of Man please call us on 0845 0004455 before placing your order as not all items can be delivered there.

Free Delivery Service

  • Delivery within 7-14 working days
  • Cost: FREE
  • Saturday Delivery: NO
  • Product assembly: £30 Extra
  • 1 Man delivery
  • Removal of old product £30 Extra
Our Free delivery service is a one man service to the front door, however if there is assistance available the courier will be able to help you to take the item to the room of choice.
The delivery date is dictated by when the courier is scheduled to be in your area; to guarantee a specific date please upgrade to our express delivery option.
Tracking details are provided for you to track your delivery once it’s dispatched from our warehouse.
The courier will book in the delivery with you a minimum one day before the delivery date and will provide you with a 3 hour delivery slot.

Express Delivery Service

  • Delivery within 3 working days
  • Cost: £30
  • Saturday Delivery: YES £20 Extra
  • Product assembly: N/A
  • 2 Man delivery
  • Removal of old product £30 Extra
Our Express delivery service is a two man service to the room of choice and on request the courier will remove and dispose of the packaging.
You can pick a specific date from three working days onwards.
Tracking details are provided for you to track your delivery once it’s dispatched from our warehouse.
The courier will book in the delivery with you a minimum one day before the delivery date and a 4 hour delivery slot is available on the morning of delivery.

Delivery Information

 

Essential Information

  • We provide Free Delivery Service on all purchases with exception to Premium and Highland areas (explained below)
  • As part of our Free Delivery Service, deliveries are made within 7-14 working days.
  • We now offer an Express Delivery Service for an extra charge of £30. Delivery is made within 3 working days. If you would like to use this service please call us to book in or alternatively you can select from the product page: certain post code restrictions apply.

 

Delivery Procedure

  • Once your order has been placed, the items will be dispatched to our courier as per our Delivery Schedule dates
  • After being dispatched to our courier, the courier will contact you once your delivery has been scheduled for delivery. They will contact you at least one day in advance of delivery.
  • On Delivery please ensure you check the items thoroughly before signing the Delivery note. If you notice any damages to the packaging then you must write this on the delivery note. If you sign the delivery note as undamaged and then later report damages then we will not be responsible unless it is a manufacturing fault. (However we will investigate all cases and as part of our excellent service we will try to resolve all cases amicably)

Deliveries are normally made between 8am-8pm however our courier provider is reasonably flexible and delivery may possibly be arranged for evenings. For any failed delivery (where the delivery day and time had already been arranged with our Courier), there will be a minimum surcharge of £40 per item.

Please ensure there is adequate space for the product to be delivered. All specifications are shown on the product pages so we will not be held responsible if the product does not fit into the house and you will be charged handling costs of £40 per item. If you are unsure about the product size please contact us to make sure before delivery.

Premium and Highland Areas

The following postcodes will have an additional charge:

Premium Areas ( Additional Charge is £20)

( LL - Llandudno 15-78 ) ( LD - Llandrindod Wells all districts )

( PL - Plymouth all districts ) ( SA - Swansea 19-73 )

( SY - Shrewsbury 15-25 ) ( TQ - Torquay all districts )

( TR - Truro all districts )

Highland Areas (Additional Charge is £35)

( AB - Aberdeen all districts ) ( DD - Dundee all districts )

( FK - Falkirk 19-21 ) ( IV - Inverness all districts )

( KW - 1-14 ) ( PA - Paisley 20-80 )

( PH - Perth 8-50 )

For Isle of Wight deliveries there will be an additional charge of £50.